30 Day Satisfaction Guarantee
In the event a client terminates within 30 days from initial activation of services Broad Sky will refund the cost of the purchase price of the equipment less a 15% restock fee and release client from service contract term. Client must have submitted a trouble ticket and Broad Sky must have either not been able to meet its stated Service Level Agreement for the services purchased or Broad Sky was not successful in supporting an approved application. Client must not be in violation of the services Fair Access Policy for a specific service when submitting trouble ticket to return equipment under the guarantee. Broad Sky will offer to upgrade a service package to mitigate any FAP restrictions prior to client invoking guarantee.
Refund will be provided once equipment has been returned to Broad Sky in working order. De-installation and return shipping charges may apply if client requires Broad Sky or a third party hired by Broad Sky to remove the equipment. No refunds are available for original installation and shipping charges.
SkyLink services powered by WildBlue Enterprise Solutions do not support ANY client provided IPSec VPN or VoIP services and these two applications are not grounds for return of equipment and cancellation of service contract for SkyLink service.